Montu Canada Terms and Conditions – complete bicycles and bicycle frames

Thank you for shopping with us! We really appreciate your business and your interest in our products. We want to make sure you have a good experience purchasing from Montu Canada. As with any shopping experience, there are certain terms and conditions that apply. By placing an order and purchasing product from us via our website, phone or email, you agree to the terms below along with other terms on our website, such as return and warranty policies. Please make sure to review everything fully and carefully so you are informed about your rights and obligations.

This is an Agreement between you and all persons you represent (and for purposes of this Agreement referred to as “the Customer,” “your,” or “user” herein) and Montu Canada (“Montu” and sometimes also referred to as “us,” “we” or “our” herein) regarding provision of our products and services and your access to and use of our website and all content, information, products and services offered by Montu Canada.

Description of Service: Montu Canada offers high-quality bicycle frames as well built-to-order complete bicycles. The Customer is fully responsible for reviewing the bike geometry charts provided and ensuring that they select the correct frame size prior to purchase.

Montu Canada can offer general advice on sizing if requested, but this does not supersede a professional bike fit which is the responsibility of the Customer to obtain at their own expense.

Returns: Orders can only be modified or canceled up until its status becomes “Shipped”. After this point, you must initiate a return if you wish to exchange or cancel your order.

We accept returns of unused bikes or bike frames within a 30-day period from delivery.

Be sure you are happy with the bike/frame as once used, returns cannot be accepted. We recommend you keep hold of the packaging just in case you need to return the bike/frame to us.

If you would like to return your bike/frame within the 30-day period, you will need to cover the cost of returning the bike/frame, along with ensuring the bike is securely packaged for transit as originally received.

It is your responsibility to ensure the delivery address entered is accurate, and to use the tracking number provided to claim your shipment.

Payment: Payment on our website or using online invoices is entirely secure. Your banking information is always encrypted, which makes it completely unreadable. Furthermore, the information is directly transferred from your bank to our bank, never through the website or other unsecure online communication channels. This means Montu Canada never has access to your banking information.

We are vigilant regarding online fraud. Therefore, we might investigate and cancel an order if we have good reason to believe it is fraudulent.

Force Majeure: Montu Canada shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, fire, insurrection, strikes, lock-downs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature. We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.

Limitation of Liability: The Customer acknowledges and agrees that Montu Canada will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Customer has been advised or otherwise might have anticipated the possibility of such loss or damage.

Warranty- bicycle frames and carbon wheels:

2 YEAR NON-TRANSFERABLE FRAME WARRANTY Montu Canada bike frames and Montu carbon wheels, unless otherwise specified, have a 2-year warranty for the original owner against manufacturing defects. This warranty is limited to the repair or replacement of a defective frame and the owner will be responsible for any postage and shipping costs, labour and the cost of any additional components required. Proof of purchase is required before warranty claims are accepted for processing.

What’s not covered?

  1. Normal wear and tear (including bearings, spokes, nipples and decals)
  2. Improper assembly when buying a frame only option Corrosion
  3. Improper maintenance
  4. Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
  5. Damage or failure due to accident, misuse, abuse, or neglect
  6. Labour charges for part replacement or changeover
  7. Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty

Non-warranty and crash replacement

In the event that the failure of the frame or carbon wheels is not covered by warranty, we will offer you a discounted replacement frame or wheel(s) subject to availability at the time the crash replacement policy is honoured.

Component warranty

1 YEAR NON-TRANSFERABLE PARTS WARRANTY The components provided on your Montu bike come with a 1 year non-transferrable warranty against manufacturing defects.

What’s not covered?

  1. Normal wear and tear 
  2. Improper assembly when buying a frame only option. 
  3. Improper follow-up maintenance 
  4. Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold – please be sure to check with us on compatibility. 
  5. Damage or failure due to accident, misuse, abuse, or neglect 
  6. Labour charges incurred by the customer for part replacement or changeover
  7. Your warranty will be void should you make any modifications to the frame or utilize components outside of the specification recommended by Montu Canada.

Your warranty entitles you to a repair or replacement of the faulty item. While we will do our best, Montu Canada cannot guarantee that original colour / graphic / specification options will be available. Montu Canada reserves the right to supply alternative components to an appropriate specification where this is the case. Claims made outside Canada may be subject to fees and additional restrictions.