Return and Exchange policy
We accept returns of apparel items in an unused condition in original packaging with the tags still attached. Apparel purchased on Montu.cc must be returned to us within 30 days of purchase.
We give the option to exchange with other items in stock or a refund to the original payment method.
All sales are finals for products sold in discounted bundles, special promotions or exclusive offers. You can still exchange for alternative sizing and/or colorways, but not return for a refund. Exchange terms and conditions apply and assuming products requested for exchange are in stock.
Please contact us BEFORE returning any items.
- We do not accept liability for any returns without prior notification and initiation of the return process from Montu.cc
- We recommend you check all of your purchased Montu items thoroughly upon receipt. If the item is faulty, we will offer a refund, exchange, or store credit.
- The item must be in its original packaging and the tags must still be attached.
- Damaged, worn or altered apparel cannot be return or refunded.
- Apparel without a proof of purchase may not be returned and refunded.
- Unless in the case of a faulty item, the buyer will need to pay return shipping costs on a returns.
- Except in the case of a faulty item refunds are made minus the shipping fees incurred on the original order.
- Socks and underwear cannot be returned unless recieved in faulty condition.
- Please return items packaged carefully to prevent damage in transit.
If you would like to return any apparel items purchased on Montu.cc, please send an email firstname.lastname@example.org with the following information:-
– Order number:
– Order date:
– Products being returned:
– Reason for return:
Once this information is received we will process your return and be in touch with you with further details on how to complete your return and refund/exchange/credit.